Little Jars Of Horror - Returns Policy
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All of Little Jars of Horrors stock products are exchangeable or returnable within a month of the date of delivery, provided they are received back in sellable condition, which means the acrylic jar cannot be scratched, misshapen or dented. If the product was received damaged, then please keep packaging and email us, providing a picture of the damaged product and box so that we can take it up with the shipping company while we are processing your replacement. Due to the personal nature of custom products using your image, they are not usually returnable unless there is a mistake or defect, but in which case we will work with you to redo the product. If absolutely need be, we will have you return the custom jar for credit towards a stock jar.
Photographic picture within the jar is absolutely guaranteed so if any issues with lamination occur, please email us with a picture and description of the damage, and we will replace the insert.
KEEP JAR AWAY FROM DIRECT SUNLIGHT and EXTREME HEAT. We were told by the jar manufacturer to remind everyone of this so that your jar doesn’t become warped. So no cruising around town with the jar sloshing around on your dashboard.
If you would like to return or exchange a product, please email us at with your info and concerns, and we will get back to you with solutions and give our address if needed.
If it is decided that you would like to return a product, when you send it back, please use original packing materials, and make sure you retain the tracking number for your records. We do not reimburse for return shipping, and we are not responsible for returned items lost or damaged while shipping.
A refund or customer credit (for exchanges) will be issued within 10 business days. All refunds will be issued in the original form of payment. Usually it only takes Paypal a few days, but please allow up to two weeks for the credit to appear on your credit card statement.
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